System requirements and supported platforms


MYFamily Protection recommends always applying the latest updates available for your operating system or device to ensure compatibility.

MYFamily Protection desktop application

The MYFamily Protection application runs on Windows and Mac operating systems. MYFamily Protection is not compatible with Linux. To run the MYFamily Protection application on your computer you will need:

  • 1024 MB of RAM
  • 6 GB or more of free hard disk space
  • CPU 1.8 GHz or faster
  • Windows: Windows XP (with Service Pack 3), Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10 
  • Mac: OS X Snow Leopard (10.6.8), Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), and El Capitan (10.11)


MYFamily Protection website and Family Portal

The MYFamily Protection website and Family Portal work best on the two most recent versions of:

Some features may not be supported on older versions of these browsers, or on browsers not listed above.


MYFamily Protection on mobile devices

iPhone and iPad App

  • iOS 7 or later

Android App

  • Android OS 2.2 or higher

Kindle App

  • Kindle OS 4.0.3 or higher

Windows phones 

  • MYFamily Protection is not compatible with Windows phones
Have more questions? Submit a request


Powered by Zendesk