Some WiFi networks do not allow MYFamily Protection's VPN connection, and will block all access to the internet. To prevent users from completely losing internet access on their iOS device, MYFamily Protection checks if the network is compatible during the installation, and if it is not, it completely blocks its own installation. However, it is possible to circumvent this by following the steps provided below.
During the installation of the new MYFamily Protection for iOS, you might see the error message "Your current internet connection may not be compatible with MYFamily Protection”.
This happens because some WiFi networks (especially public ones like those of hotels, bars, restaurants, etc.) block MYFamily Protection's connection, and all access to the internet. So to protect users from completely losing all access to the internet on their iPhone or iPad, MYFamily Protection checks the network during the installation, and if it detects that the WiFi network is not compatible, it completely blocks its own installation.
To avoid this issue, you can do the following:
- Disable the WiFi connection. For this, you can access Control Center, by swiping up from the bottom of the screen. The WiFi control is the second from the left on top (next to the airplane mode). Tap on the button to disable wireless access. Your device should then automatically switch to 3G or 4G connection. You can then resume the installation of the new MYFamily Protection for iOS. To reactivate WiFi connection later, you can swipe up from the bottom of the screen again and tap the WiFi button.
- Resume MYFamily Protection's installation when you're at home or when you're connected to a private WiFi. You can then simply click on Check Connection. If you have closed the installation process, you can open the iOS App and the installation will be resumed automatically. Otherwise, you can visit the Family Portal to reinstall again.