How do I setup location monitoring on mobile devices?

With MYFamily Protection you can manage and track the location of Android and iOS mobile devices on a map. This feature works a bit differently on each platform. For question, troubleshooting or problems, please see the sections below.

Android Devices: How to activate Location Monitoring
Once you install MYFamily Protection on an Android device, location monitoring is turned on by default. To make sure you have location monitoring enabled and working properly, visit Google Play from your child’s device and make sure you have the latest version of MYFamily Protection.
To activate location monitoring on a new Android device, you must first download and install MYFamily Protection from Google Play here on your child’s Android device. When you first install MYFamily Protection on Android you’ll be prompted with instructions to login and associate the device with your MYFamily Protection account.

Android Troubleshooting
If you don’t see your child’s mobile device in the list of Monitored Mobile devices, please double check the following:
- Does your device allow location services? On your child’s Android device, visit Settings > Location and be sure it is enabled.
- The device is running the latest version of the Android’s operating system. For most devices, you can update the operating system to the latest version in Settings > About Phone/Device > Software Update > Update. If you’re not sure how to do that, or can’t find this option, please refer to your mobile device user’s guide.
- You have downloaded and installed the latest version of MYFamily Protection from the Google Play Store. 
- You have correctly associated the child’s profile in MYFamily Protection with the device in Settings > Devices > Edit device options.  If you want to add a new child to your MYFamily Protection account, please find how to do so in the Account & Settings section.

iOS Devices: How to activate Location Monitoring

This feature is currently available for Android devices only.

How can I view the location updates?
Visit the Activity Timeline tab in your Family Portal. Each time your device changes location you’ll see an entry in the Activity Timeline tab. If the device hasn’t changed location since the last time MYFamily Protection checked, you won’t see any updates in the activity timeline until the device moves to a new location.
How can I change the Location update frequency
You can ask MYFamily Protection to contact your device more often than once per hour by visiting your Family Portal and then going into your child’s tab and choose Rules > Location Monitoring. Here you’ll find a time selector where you can choose how often MYFamily Protection should ask your device for location.
By default MYFamily Protection will try to contact your device every 1 hour to find its location. If your device hasn’t moved since we last checked, you won’t see any location update in the activity timeline until it changes position.
Battery Saving Tip: Choosing a longer update frequency of such as each 1 hour may increase your battery life vs. selecting a shorter update frequency of, for example, every 5 minutes.
How to deactivate Location Monitoring
To deactivate this option, you can simply visit your Family Portal and then go into your child’s tab and choose Rules > Location Monitoring. Turn off the switch that enables location monitoring.

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