MYFamily Protection for Android is not reporting web activity

If you've installed MYFamily Protection for Android, and it is correctly reporting applications being used, but fails to report any web activity, please note the following:

- MYFamily Protection for Android only works with the following two web browsers: Google Chrome and the Android Stock Browser. If MYFamily Protection fails to report any web activity, it might be because your child uses a different web browser (e.g., Firefox). In this case, we recommend to block the use of any other web browser. For this, please go to your Family Portal to the user's profile and to Rules > Application Rules and block any other browser used there.
- If your child browses the internet in Incognito mode, MYFamily Protection cannot report the pages visited. Please go to the How does it work section to find more information about Incognito browsing on Android with MYFamily Protection and how to block it.
Also, please make sure of the following:
- Make sure that you're using the latest version of the Android Operating System.
- Make sure that you're using the latest version of the web browser (Google Chrome or the Android Stock Browser) available.

Have more questions? Submit a request

Comments

Powered by Zendesk